TELE-BOOKING (Marketing)
            SYSTEM TO BOOK REFILL ON TELEPHONE/SMS/WHATSAPP/E-MAIL

  1. WHAT IS TELE-MARKETING?

Consumer stays at home and makes purchase through telephone orders from suppliers. Supplier sends the articles with bill through his delivery-person, who delivers articles and collect payment.

  1. ADVANTAGES THROUGH TELE-MARKETING
  • No Need for large-number of sales person at the shop.
  • Shop can be located anywhere in the town. No need for getting premises in crowded bazaars.
  1. FACILITIES FOR NEEDED FOR SUCCESSFUL TELE-MARKETING
  • Keep your telephone always available to the consumers.
  • Keep proper records as prescribed for entering telephone message from customers.( Specimen of Messages-in & Messages-out Register enclosed)
  • Delivery boy(s) be kept ready with suitable mode of transport for quick delivery of article to consumer.
  1. PROCEDURE FOR OPERATING TELE-MARKETING SYSTEM
  • During business hours, yourself or your assistant to be always available at the office telephone, equipped with Messages-in and Messages-out register.
  • When the consumer telephones for supplies either refill or other products
  1. Enter name of the customer, telephone no. and correct particulars of his order in the telephone register.
  2. For clarity repeat order particulars once to the customer and request for his confirmation.
  3. Collect consumer’s address from your records and fill-up the column for correct delivery.
  4. Follow literature for executing orders of refill and for other orders.
  5. Enter action taken in Messages-in Register.
  1. OPERATING TELE-MARKETING FOR PROCUREMENT OF STOCKS FROM DISTRIBUTOR.
  • Record order particulars, i.e. Description of goods, Quantity needed, rate and amount payable, itemwise, as also aggregate amount payable in the Messages-out Register. Also enter separately Empty Cylinders returned by you.
  • Convey the message to the Distributor over the phone.
  • For clarity request Distributor to repeat the message and confirm the same.
  • When supplies are received from Distributor, follow corresponding routine as stated in relevant literature.
  • Enter action taken by Distributor i.e. Response for the message in the Messages –out Register.